At Rumartly LLC, we value your satisfaction. This Return & Refund Policy outlines the conditions under which you may return products and request a refund. By purchasing from Rumartly.com, you agree to the terms described below.
1. Returns
Eligibility: Products can be returned within 15 days of delivery.
Condition: Items must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items: Gift cards, downloadable products, and any item marked as non-returnable.
2. How to Return
Contact our customer support team at support@rumartly.com to request a return authorization.
Include your order number, product name, and reason for return.
Once approved, you will receive instructions on how and where to return the item.
3. Refunds
Refunds will be issued to the original payment method after the returned item has been received and inspected.
Please allow 5-10 business days for the refund to appear in your account.
Shipping fees are non-refundable, unless the return is due to a defective or incorrect item sent by us.
4. Exchanges
Exchanges are only available if the item is defective or damaged.
To request an exchange, contact support@rumartly.com with your order details and a description of the issue.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
We may request photos of the item for verification purposes.
Once verified, we will provide a replacement or issue a full refund, including shipping costs.
6. Shipping Returns
Customers are responsible for return shipping costs unless the return is due to a mistake by Rumartly LLC.
We recommend using a trackable shipping method for returns. We are not responsible for items lost in transit.
7. Contact Us
For any questions or assistance regarding returns and refunds, please contact us at:
