Returns & Refunds Policy

At Rumartly, your satisfaction is our top priority. If something isn’t right with your order, we’re here to help.

✅ 30-Day Return Policy

We offer a 30-day return window from the date you receive your item.

To be eligible for a return:

  • The item must be unused and in the same condition you received it

  • The item must be in its original packaging

  • Proof of purchase (order number or receipt) is required

🔄 How to Start a Return

  1. Contact our support team at support@rumartly.com

  2. Include your order number and reason for return

  3. Our team will guide you through the next steps

⚠️ Please do not send items back without contacting us first.

💰 Refunds

Once we receive and inspect your return:

  • You’ll be notified via email

  • Approved refunds are processed back to your original payment method

  • Refunds usually take 5–10 business days to appear, depending on your bank or payment provider

❌ Non-Returnable Items

Certain items cannot be returned, including:

  • Used or damaged items (not due to our error)

  • Items returned after 30 days

  • Final sale or clearance items (if marked)

📦 Damaged or Wrong Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Include clear photos of the issue

We’ll arrange a replacement or full refund at no extra cost.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping fees are non-refundable

🤝 Need Help?

Our support team is available 24/7 and happy to assist you.

📧 Email: support@rumartly.com

We’re committed to making your experience smooth and stress-free.